Best Roofer Marketing is a digital marketing agency dedicated to delivering customized solutions for the home services industry. We pride ourselves on building authentic partnerships that drive impactful results through proactive transparency and passionate service. Our Client Success team helps businesses tell their unique stories through creative and effective digital marketing strategies.

As a Strategic Account Manager, you will be the driving force behind client success, managing relationships, overseeing marketing strategies, and ensuring that our clients achieve their goals. This role requires a balance of exceptional people skills, digital marketing expertise, and project management abilities.

Job Overview

We are seeking a motivated Strategic Account Manager to join our winning team. The ideal candidate will have a solid understanding of white-glove customer service, PPC, SEO, website development, and overall digital marketing strategies. You will confidently lead performance review meetings, explain campaign results, and recommend data-driven strategies that align with client objectives, while creating a world class experience.

• Office Location: Remote (USA), Remote (Canada), Remote (South Africa)

Key Responsibilities

• Serve as the primary point of contact for client accounts, ensuring clear and consistent communication.
• Understand client goals and objectives to create customized digital marketing strategies.
• Prepare and present detailed performance reports, analyzing key metrics and providing actionable insights.
• Deliver engaging client presentations to showcase campaign performance and offer strategic recommendations for optimization.
• Utilize SEO tools like SEMrush to track and analyze performance, identify opportunities, and inform strategy.
• Collaborate with internal teams, including content and creative, to ensure seamless execution of campaigns.
• Assist with client deliverables, such as content creation, web development project management, and PPC optimization.
• Proactively identify opportunities for account growth and upsell additional services that align with client needs.
• Build strong, lasting relationships with clients by consistently delivering exceptional service and measurable results.

Requirements

• Bachelor’s degree in Marketing, Business Administration, or a related field, OR equivalent experience (3+ years in a similar role within a digital marketing agency).
• Proficiency in Google Suite products, with strong presentation skills and the ability to create compelling, professional presentations.
• Excellent communication, written and interpersonal skills, with a proven ability to build and maintain strong client relationships.
• Detail-oriented with a proactive, problem-solving mindset.
• Comfortable working in a fast-paced, dynamic environment, with a willingness to adapt and take on new challenges.
• Confident in client-facing roles, with outstanding communication and relationship-management abilities from day one.

Preferred Qualifications

• Knowledge of Google platforms, including Google Analytics, Google Search Console, Google Ads / Local Service Ads (LSA), and Google Business Profile.
• Familiar with effective Digital Marketing strategies, and latest industry information
• Familiarity with WordPress for website management and optimization.
• Proficiency with SEO/AEO and marketing analytics tools such as SEMrush, Otterly.AI, LocalViking (or comparable heat-mapping platforms) to track performance, analyze data, and identify opportunities for campaign optimization.
• Background in the home services or roofing industries (contractor experience strongly preferred).
• Experience with CRM platforms, such as HubSpot, and GoHighLevel.

Benefits

• Join a successful, growing team at a profitable and stable company
• Opportunities for career advancement and ongoing professional development
• Collaborative, supportive, and team-oriented culture
• Unlimited Paid Time Off (PTO) with the understanding that client and internal responsibilities are top priority
• Work on exciting projects with the opportunity to make a meaningful impact on the future of marketing in the home services industry
• Flexible, remote work environment
• Additional employee benefits planned for 2027 for eligible full-time, U.S.-based employees